Shipping & Returns
You will find answers to most of your shipping and returns-related questions on this page. If, however, you have any additional questions, please call or email us.
Shipping Methods & Pricing
Shipping Methods & Pricing
We are based in North Carolina, USA, and offer both domestic and international shipping using the United States Postal Service (USPS) and United Parcel Service (UPS) methods presented below. Every package we ship comes with a tracking number that is emailed to you as we process your order.
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Domestic U.S. Shipping MethodsWe ship to all 50 states, D.C., Puerto Rico, all U.S. territories, and any APO that you are able to select from the state dropdown when you enter your address. Please note we have made some changes to our shipping options recently. We no longer ship guitars via USPS. All guitars are shipped via UPS Ground. We have found this to be the most reliable and economical method to ensure you guitar arrives safely and in a timely manner. |
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| Method | Price | Estimated Transit Time |
Economy |
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$4.95 — all domestic U.S. orders below $50.00 We no longer ship guitars via USPS Economy |
3–9 business days |
USPS Priority Mail |
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Price based on the total order weight, package size, and your shipping address1 We no longer ship guitars via USPS Priority Mail |
2 business days |
USPS Priority Mail Express |
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Price based on the total order weight, package size, and your shipping address1 We no longer ship guitars via USPS Priority Mail Express |
2 business days |
UPS Ground |
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Price based on the total order weight, package size, and your shipping address1 |
1–5 business days |
UPS 2nd Day Air |
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Price based on the total order weight, package size, and your shipping address1 |
2 business days |
UPS Next Day Air |
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Price based on the total order weight, package size, and your shipping address1 |
1 business day |
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1 For exact shipping estimates, you can use the shipping estimator (This does to apply to guitars )— you’ll find it in the right margin on the shopping cart page when you add at least 1 shippable item to your cart (any item except an ASN eGift Card).
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International Shipping MethodsWe ship to most countries. If you are able to select your country from the dropdown when you enter your address, we ship there! However, we are no longer offering our standard shipping options for overseas guitar orders as they are cost-prohibitive. We suggest you use third-party shipping services such as MyUS.com where you can choose from almost all of the standard carriers at much-reduced prices1 Please use a third-party shipping handler such as MyUS.Com to arrange for shipping of guitars. We will pay for shipping of any guitar or item valued at $50.00 or more to any shipping handler based in the continental US. The customer will make arrangements and pay for shipping from the domestic shipping handler to the final destination. There is a $200 US documentation and handling fee for customs and export documentation for guitars. Customers are responsible for all duties and taxes of the destination country
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| Method | Price | Transit Time & Reliability |
USPS First-Class Package International |
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Price based on the total order weight, package size, and your shipping address outside the USA2; not available for orders above $400.00 or packages above 4 pounds We no longer ship guitars via USPS First Class Package International. Please use a third-party shipping handler such as MyUS.com for excellent rates
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Transit time and tracking ability vary by destination — delivery may take a month or longer; tracking often stops at the last U.S. location (usually Miami, Florida) |
USPS Priority Mail International |
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Price based on the total order weight, package size, and your shipping address outside the USA2; in some countries, this method may not be available for very large packages (guitars, etc.) We no longer ship guitars via USPS Priority Mail International. Please use a third-party shipping handler such as MyUS.com for excellent rates
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6–10 business days |
USPS Priority Mail Express International |
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Price based on the total order weight, package size, and your shipping address outside the USA2; in some countries, this method may not be available for very large packages (guitars, etc.) We no longer ship guitars via USPS Priority Mail Express International. Please use a third-party shipping handler such as MyUS.com for excellent rates
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3–5 business days |
UPS Standard |
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Price based on the total order weight, package size, and your shipping address in Canada or Mexico2 We no longer ship guitars via UPS Standard through our website. Please use a third-party shipping handler such as MyUS.com for excellent rates
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Transit time varies by destination and is specified at the time the package enters the UPS system; mostly on-time delivery and reliable tracking |
UPS Worldwide Expedited |
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Price based on the total order weight, package size, and your shipping address outside the USA2 We no longer ship guitars via UPS Worldwide Expedited through our Website. Please use a third-party shipping handler such as MyUS.com for excellent rates
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2–5 business days |
UPS Worldwide Express |
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Price based on the total order weight, package size, and your shipping address outside the USA2 We no longer ship guitars via UPS Worldwide Express through our Website. Please use a third-party shipping handler such as MyUS.com for excellent rates
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1 -3 Business Day |
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1 A. If your country does not appear in the dropdown in the address form, there’s probably a U.S. governement-imposed reason for it. Feel free to inquire — we’ll investigate the matter and, if the reason for the exclusion has been lifted, we’ll gladly add your country to the “allowed” list. Otherwise, we sincerely apologize, but we won’t be able to make exceptions in this regard. B. Certain products cannot be shipped to certain countries because of the import restrictions imposed by those countries. If that is the case, the website will not allow you to add the prohibited products to your shopping cart and you will see an on-screen message to that effect. 2 A. For exact shipping quotes, you can use the shipping estimator — you’ll find it in the right margin on the shopping cart page when you add at least 1 shippable item to your cart (any item except an ASN eGift Card). B. We have no control over additional fees, such as import duty, import taxes or other fees charged by the destination country’s carrier or government. Those fees vary from country to country and are the responsibility of the Customer. |
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Shipping Schedule
Shipping Schedule
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In-Stock ItemsWe cannot guarantee exact delivery times as they depend on third-party carriers. We do, however, guarantee the following processing schedule for all in-stock items: All orders received before 6 pm Eastern U.S. time ship the next business day, EXCEPT if we are setting up your musical instrument. Good setups take time, and with the volume of instrument orders we are receiving, plan on 5-10 business days after the receipt of your order to complete the setup and shipment of your instrument. We want to make sure you have the best possible playing experience. We want you to be absolutely delighted with your new instrument, so give us the time to make sure we can do the job correctly. If you have special delivery requirements give us a call and we'll do everything possible to accommodate you. Business days are Monday to Friday, except the following federal holidays:
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Out-of-Stock and Special Order ItemsPlease contact us to inquire about the expected availability of specific out-of-stock items and the expected turnaround time for specific special-order items. We do have a back-in-stock notification system in place. Kindly use it and our system will send out an email to you to let you know when the item is back in stock. |
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Returns & Replacements
Returns & Replacements
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Musical InstrumentsAll of our stock instruments — guitars, guileles, and ukuleles — are shipped on approval. We will gladly issue a full refund less shipping and insurance (both ways) if you notify us of your intention to return the instrument within 3 days of its receipt. Custom order instruments, preorders, or instruments customized or modified at the customer's request are eligible for store credit only. The instrument must be returned in the original condition in which it left All Strings Nylon to qualify for the full refund or full store credit. We thoroughly inspect all instruments for cosmetic imperfections and playability, and then carefully pack them to ensure they arrive undamaged. Please save all packing materials so they are available to appropriately pack your instrument if you decide to return it. Returned merchandise is the responsibility of the buyer until received and inspected by ASN, so please make sure you fully insure it for its full value. |
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All Other ItemsWe will accept returns of unopened items (except musical instruments) within 30 days of order receipt by the Customer. Both the product and packaging must be in unused/resalable condition unless the product is defective. Customers are responsible for the cost of return shipping except for defective items. We will cover the return shipping of all defective items returned to us. |
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If an Item Arrived DamagedIf, despite our careful packing, any item in your order arrives damaged, please notify us immediately. We will work with you to begin the insurance claim process. The carrier will verify the damage at your location. Please save the box and all packing materials. This is very important! Do not modify the box. Do not attempt to return the item to us. Once we have initiated the insurance claim process we will make arrangements to ship out a replacement at no cost to you. The insurance company will make a determination whether to collect the item or return it to us. We will send you a pre-paid return label if the item needs to be returned to us. If we are out of stock of your item, you will have the option to wait for a replacement of the same item or we will apply a credit to you towards another item in stock of equal or greater value. In case of a damaged one-of-a-kind instrument, once we’re done crying, we will present to you other instrument choices available at the time. |
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If We Messed UpIn the rare event we shipped you the wrong item, we apologize profusely in advance. We will ship you the correct item without delay, at no extra cost to you. We’ll also send you a prepaid shipping label so you can return the wrong item. |
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Steps For All ReturnsTo return an item, reply to your order confirmation email and answer the following questions:
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1 Please note that if you request a refund or store credit, any A$N Buck$ you earned for your purchase will be deducted from your account. If you already spent or transferred your A$N Buck$, your refund or credit will be adjusted accordingly, at the rate of 100 A$N Buck$ per $1.
You will find answers to most of your shipping and returns-related questions on this page. If, however, you have any additional questions, please call or email us.
TEMPORARY SHIPPING SCHEDULE CHANGE — SEE DETAILS BELOW.
Shipping Methods & Pricing
Shipping Methods & Pricing
We are based in North Carolina, USA, and offer both domestic and international shipping using the United States Postal Service (USPS) and United Parcel Service (UPS) methods presented below. Every package we ship comes with a tracking number that is emailed to you as we process your order.
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Domestic U.S. Shipping MethodsWe ship to all 50 states, D.C., Puerto Rico, all U.S. territories, and any APO that you are able to select from the state dropdown when you enter your address. |
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| Method | Price | Estimated Transit Time |
Economy |
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$3.95 — all domestic U.S. orders below $50.00 |
3–9 business days |
USPS Priority Mail |
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Price based on the total order weight, package size, and your shipping address1 |
2 business days |
USPS Priority Mail Express |
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Price based on the total order weight, package size, and your shipping address1 |
2 business days |
UPS Ground |
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Price based on the total order weight, package size, and your shipping address1 |
1–5 business days |
UPS 2nd Day Air |
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Price based on the total order weight, package size, and your shipping address1 |
2 business days |
UPS Next Day Air |
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Price based on the total order weight, package size, and your shipping address1 |
1 business day |
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1 For exact shipping estimates, you can use the shipping estimator — you’ll find it in the right margin on the shopping cart page when you add at least 1 shippable item to your cart (any item except an ASN eGift Card).
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International Shipping MethodsWe ship to most countries. If you are able to select your country from the dropdown when you enter your address, we ship there!1 |
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| Method | Price | Transit Time & Reliability |
USPS First-Class Package International |
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Price based on the total order weight, package size, and your shipping address outside the USA2; not available for orders above $400.00 or packages above 4 pounds |
Transit time and tracking ability vary by destination — delivery may take a month or longer; tracking often stops at the last U.S. location (usually Miami, Florida) |
USPS Priority Mail International |
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Price based on the total order weight, package size, and your shipping address outside the USA2; in some countries, this method may not be available for very large packages (guitars, etc.) |
6–10 business days |
USPS Priority Mail Express International |
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Price based on the total order weight, package size, and your shipping address outside the USA2; in some countries, this method may not be available for very large packages (guitars, etc.) |
3–5 business days |
UPS Standard |
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Price based on the total order weight, package size, and your shipping address in Canada or Mexico2 |
Transit time varies by destination and is specified at the time the package enters the UPS system; mostly on-time delivery and reliable tracking |
UPS Worldwide Expedited |
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Price based on the total order weight, package size, and your shipping address outside the USA2 |
2–5 business days |
UPS Worldwide Express |
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Price based on the total order weight, package size, and your shipping address outside the USA2 |
1 -3 Business Day |
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1 A. If your country does not appear in the dropdown in the address form, there’s probably a U.S. governement-imposed reason for it. Feel free to inquire — we’ll investigate the matter and, if the reason for the exclusion has been lifted, we’ll gladly add your country to the “allowed” list. Otherwise, we sincerely apologize, but we won’t be able to make exceptions in this regard. B. Certain products cannot be shipped to certain countries because of the import restrictions imposed by those countries. If that is the case, the website will not allow you to add the prohibited products to your shopping cart and you will see an on-screen message to that effect. 2 A. For exact shipping quotes, you can use the shipping estimator — you’ll find it in the right margin on the shopping cart page when you add at least 1 shippable item to your cart (any item except an ASN eGift Card). B. We have no control over additional fees, such as import duty, import taxes or other fees charged by the destination country’s carrier or government. Those fees vary from country to country and are the responsibility of the Customer. |
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Shipping Schedule
Shipping Schedule
TEMPORARY SCHEDULE CHANGE:
In-stock instruments purchased between Wednesday June 22 and Sunday June 26 will be set up and shipped during the first half of next week, in the order the purchases were made. Other in-stock items purchased between Wednesday June 22 and Friday June 24 will be shipped on Saturday June 25. We apologize for any inconvenience; our regular shipping schedule will resume next week.
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In-Stock ItemsWe cannot guarantee exact delivery times as they depend on third-party carriers. We do, however, guarantee the following processing schedule for all in-stock items: All orders received before 10pm Eastern U.S. time ship the next business day, EXCEPT if we are setting up your musical instrument, this may delay the shipping by a day. Business days are Monday to Friday, except the following federal holidays:
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Out-of-Stock and Special Order ItemsPlease contact us to inquire about the expected availability of specific out-of-stock items and the expected turnaround time for specific special-order items. |
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Returns & Replacements
Returns & Replacements
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Musical InstrumentsAll of our instruments — guitars, guileles, and ukuleles — are shipped on approval. We will gladly issue a full refund less shipping and insurance (both ways) if you notify us of your intention to return the instrument within 5 days of its receipt. The instrument must be returned in the original condition in which it left All Strings Nylon to qualify for the full refund. We thoroughly inspect all instruments for cosmetic imperfections and playability, and then carefully pack them to ensure they arrive undamaged. Please save all packing materials so they are available to appropriately pack your instrument if you decide to return it. |
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All Other ItemsWe will accept returns of unopened items (except musical instruments) within 30 days of order receipt by Customer. Both the product and packaging must be in unused/resalable condition unless the product is defective. Customers are responsible for the cost of return shipping except for defective items. We will cover the return shipping of all defective items returned to us. |
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If an Item Arrived DamagedIf, despite our careful packing, any item in your order arrives damaged, please notify us immediately. We will send you a prepaid return shipping label so you can return your damaged item. Once we receive it and verify the damage, we will ship out a replacement at no cost to you. If we are out of stock of your model, you will have the option to wait for a replacement of the same model or we will apply credit to you towards another item in stock of equal or greater value. In case of a damaged one-of-a-kind instrument, once we’re done crying, we will present to you other instrument choices available at the time. |
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If We Messed UpIn the rare event we shipped you a wrong item, we apologize profusely in advance. We will ship you the correct item without delay, at no extra cost to you. We’ll also send you a prepaid shipping label so you can return the wrong item. |
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Steps For All ReturnsTo return an item, reply to your order confirmation email and answer the following questions:
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1 Please note that if you request a refund or store credit, any A$N Buck$ you earned for your purchase will be deducted from your account. If you already spent or transferred your A$N Buck$, your refund or credit will be adjusted accordingly, at the rate of 100 A$N Buck$ per $1.